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To Request Service from TVG
1. By Telephone
Report your problem to our service desk number at:
Mexico lines: 81-1551-2100, or 01-800-0878-TVG
USA line: (956) 467-0960
To allow for better service operation, depending on the time of day, the prompts will guide you to the english-speaking service personnel. This is explained in the following diagram:
2. By E-Mail
Our service desk system allows all ticket followup operations through its two-way email feature. This saves time and effort logging into a web portal, remembering your password, searching for tickets, and so on. Simply send an e-mail to <service AT tvg DOT mx> with a brief description of your request. You can also add attachments with screenshots, photos, config files or whatever could be helpful. Within seconds, you will receive an automated acknowledgement. Following or adding comments to the ticket is only a matter of replying to this emails.
* For new tickets to be generated from e-mail, the e-mail domain of your company must already be associated with your company, which we do whenever the first product or service is requested to TVG. If your e-mail is from a public e-mail service, such as GMail or Hotmail, we need to add your specific e-mail address to your company profile. Anonymous ticket generation is not allowed.
3. By Web Service Desk
For historical reports, lists of open or closed tickets, to specify a particular asset to the ticket, or look at the registered assets, access to the web service part of our service desk system is needed. This is available at http://servicedesk.tvg.mx/ |
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Example of new ticket request screen:
